Returns & Exchanges

  • Online Return Policy

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    You can trust our products. We will gladly accept returns not meeting your expectations. Simply return your purchase with the receipt or original invoice to any of our locations or send the product by mail shipping prepaid by you, the customer, to the address below. Purchases made with a credit or debit card will be credited back to the card. If you do not have your receipt we will be happy to provide you with a store credit based on the lowest selling price in the last 30 days to use toward any of your favorite products. We're sorry, but Gift Cards, Gift Checks, Love Your Body™ Cards and Product Samples are non-refundable and non-replaceable. If you need to return or exchange an item, please use this form.

  • Packaging and Shipping Your Return

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    Print your return form here:



    To return an item by mail
    If you need to return or exchange an item, please use this return form. Simply return your purchase with the receipt or original invoice, by mail shipping prepaid by you, the customer, to the address below.Shipping charges are viewable here.


    Send your return to:
    The Body Shop / PCL
    1151 Martin Grove Rd
    Etobicoke, ON M9W 4W7


    To return an item to a store
    You can return items to any of our retail locations. Return your purchase with the receipt or original invoice. Purchases made with a credit or debit card will be credited back to the card. If you do not have your receipt we will be happy to provide you with a store credit based on the lowest selling price in the last 30 days to use toward any of your favorite products. You can use the Store Locator to find a store near you. For more details on store returns, see our Returns and Exchange Policy.


    Our Error?
    If a mistake was made on our part, or a product was damaged upon receipt we will refund to you the shipping costs for such return as well as the shipping costs of your initial purchase provided the returned item is accompanied by carrier's invoice, showing the amount you paid for shipping back to us.

  • Gift Returns

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    Please indicate whether the item(s) you are returning was a gift. If the item was a gift we will provide you with a store credit based on the lowest selling price in the last 30 days to use toward any of your favorite products. We're sorry, but we cannot accept returns on: Gift Cards and Gift Checks or Product Samples

  • Exchanges

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    To exchange a product for another, please indicate in Returns the item you are returning and indicate in Exchanges the new item you want to receive. You will need to return the item at your cost if you are seeking a replacement, exchange, refund, or additional merchandise, unless we indicate that this is not necessary. Please add shipping charges viewable here. For your protection we suggest that you return via UPS or INSURED PARCEL POST. Do not return any merchandise air express or C.O.D.

  • Checking the Status of a Return or Exchange

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    You can check the status of your return or exchange (as well as other details of your order history) by clicking My Orders in the 'My Account' section. Your Order details will show you items that have been returned/refunded and new items that have been ordered to fulfill an exchange.